Job Description
Join our elite night shift team at Global Communications Solutions and become the voice of excellence for Fortune 500 clients! We're seeking dynamic individuals to handle high-volume inbound/outbound calls in our state-of-the-art Baltimore facility. Enjoy premium pay, comprehensive benefits, and career advancement opportunities in a 24/7 operation. Immediate start available for qualified candidates ready to deliver exceptional customer experiences.
Responsibilities
- Handle 50-75 inbound/outbound calls daily with 98% quality adherence
- Resolve customer inquiries using CRM tools and knowledge bases
- Meet/exceed KPIs including AHT, CSAT, and conversion rates
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with team leads during shift transitions
- Participate in weekly coaching sessions and skill development
Qualifications
- 1+ years call center or customer service experience
- Strong typing skills (40+ WPM) with multi-tasking ability
- Proficient in CRM software (Salesforce/Zendesk preferred)
- Exceptional verbal communication and active listening
- Availability for flexible night shifts (11 PM - 7 AM)
- High school diploma or equivalent required
- Basic troubleshooting skills for common technical issues