Job Description
Join our dynamic team as a Night Shift Call Center Representative in Kansas City, MO! We're seeking motivated individuals to deliver exceptional customer service while supporting our clients' needs during evening hours. Enjoy paid training, competitive compensation, and a supportive work environment. This full-time position offers growth opportunities and stability in a thriving industry. Apply today to start your career in customer service!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, complaints, and billing issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to ensure seamless service delivery
- Adhere to company policies and regulatory standards
- Participate in ongoing training programs to enhance skills
Qualifications
- High school diploma or equivalent (college preferred)
- 6 months+ customer service experience
- Strong communication and problem-solving skills
- Ability to work flexible night shifts (10 PM - 6 AM)
- Basic computer proficiency and typing skills (35+ WPM)
- Positive attitude and resilience under pressure
- Pass background check and drug screening