Job Description
Join Austin Connect Solutions and launch your career in customer service with our paid training program! We're seeking dedicated Night Shift Call Center Representatives to deliver exceptional support to our Austin community. Enjoy competitive pay, comprehensive benefits, and a supportive work environment while working flexible evening hours. No prior experience required – we provide all the training you need to succeed!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, attendance)
- Collaborate with team members to improve service delivery
- Adhere to company policies and security protocols
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing, navigation)
- Reliable transportation to downtown Austin location
- Flexible schedule availability (overnight shifts)
- Customer service mindset with problem-solving aptitude