Job Description
Join our award-winning customer service team in Portland and launch your career with comprehensive paid training! We're seeking motivated individuals to deliver exceptional support experiences while growing professionally in a dynamic environment. Enjoy competitive pay, comprehensive benefits, and advancement opportunities within our supportive culture. No prior experience required – we invest in your success through our immersive training program.
What We Offer:
- Full-time schedule with consistent hours
- 2-week paid training program ($18/hour during training)
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Opportunities for career advancement
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Reliable attendance and punctuality
- Basic computer proficiency (typing 35+ WPM preferred)
- Positive attitude and resilience in fast-paced environments
- Willingness to work flexible schedules including evenings/weekends