Job Description
Join our elite customer service team as a Night Shift Call Center Representative in Charlotte, NC! We're offering comprehensive paid training and competitive compensation for dedicated professionals ready to excel in a fast-paced environment. As a key member of our 24/7 support hub, you'll deliver exceptional service while enjoying career growth opportunities and a supportive team culture. No prior experience required – we provide all training!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems with precision and detail
- Meet/exceed performance metrics (call quality, resolution time, CSAT)
- Collaborate with team members to escalate complex cases
- Adhere to compliance protocols and security guidelines
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to work independently in a remote team setting
- Comfortable with technology (CRM, multi-line phones)
- Reliable transportation for flexible scheduling
- Customer service experience (retail, hospitality, or call center)
- Typing speed: 35+ WPM with 95% accuracy