Job Description
Join our award-winning team as a Local Customer Service Representative in Detroit! We're seeking passionate individuals to deliver exceptional support to our community. Enjoy comprehensive paid training, competitive benefits, and career growth opportunities. Work in a dynamic environment where your voice matters and your skills are valued. Apply today and become part of Detroit's premier customer service team!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests while maintaining accuracy
- Document interactions in CRM systems and update customer records
- Collaborate with team members to resolve complex issues
- Meet performance metrics for call handling and customer satisfaction
- Identify opportunities to improve service delivery
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with typing accuracy
- Customer service experience preferred but not required
- Positive attitude and problem-solving mindset
- Reliable transportation to our downtown Detroit office
- Ability to pass background check and drug screening