Job Description
Join our award-winning call center team at GlobalConnect Solutions! We're hosting exclusive hiring events for dedicated Night Shift Customer Service Representatives in Chicago. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a dynamic, supportive environment. No experience required – we provide full paid training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Maintain accurate call documentation in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service efficiency
- Adhere to company protocols and compliance standards
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency with typing skills (25+ WPM)
- Flexible schedule availability (11 PM - 7 AM)
- Customer service mindset with problem-solving aptitude