Job Description
Join Columbus's premier call center team and transform your career with our night shift opportunities! We're hosting a hiring event for motivated individuals seeking local jobs in Columbus, OH. Enjoy competitive pay, comprehensive benefits, and a supportive environment designed for growth. As a key member of our 24/7 operations, you'll deliver exceptional customer service while building lasting professional relationships. Apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Document interactions accurately in our database
- Meet/exceed performance metrics (call time, quality scores)
- Collaborate with team members to optimize service delivery
- Adhere to company policies and compliance standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 6 months+ customer service/call center experience preferred
- Strong communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency (typing, navigation)
- Flexibility to work overnight shifts (10 PM - 6 AM)
- Positive attitude and resilience under pressure