Job Description
Join Coastal Connect Solutions and become part of Virginia Beach's premier remote customer service team! We're seeking passionate individuals to deliver exceptional support from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and the flexibility of remote work while representing top-tier brands. Our cutting-edge virtual training program ensures you're equipped for success from day one. Apply today to start your rewarding career in local call center support!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Maintain detailed call documentation in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and security protocols
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience
- Quiet home office with reliable internet connection
- Strong verbal communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (CRM systems, Microsoft Office)
- Must pass background check and drug screening