Job Description
Join our award-winning customer service team at CustomerConnect Solutions! We're hosting an exclusive hiring event for motivated Night Shift Call Center Representatives in Columbus, OH. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a modern, supportive environment. Perfect for night owls seeking work-life balance with flexible scheduling options. Apply now to become part of our dynamic team committed to delivering exceptional customer experiences!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, complaints, and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet performance metrics including call quality and resolution rates
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency with MS Office suite
- Reliable transportation to downtown Columbus location
- Flexible availability for night shifts (10 PM - 7 AM)