Job Description
Join our award-winning customer service team as a Night Shift Call Center Representative in Columbus, OH! Global Solutions Inc. offers immediate start opportunities for motivated professionals seeking a dynamic work environment. Enjoy competitive pay, comprehensive training, and career advancement potential while delivering exceptional customer experiences. Our state-of-the-art facility provides a supportive atmosphere with flexible scheduling options. Don't miss this chance to grow your career with a company that values your contributions!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems while maintaining data privacy
- Meet performance metrics including call quality, resolution time, and CSAT scores
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge and skills
- Adhere to all company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities with attention to detail
- Ability to navigate multiple software systems simultaneously
- Reliable transportation to our Columbus facility
- Flexibility to work nights (10 PM - 6 AM) and weekends
- Positive attitude and resilience in high-pressure situations