Job Description
Are you looking for a high-impact career with immediate opportunities?
We are expanding our elite support team in Columbus, Virginia and are seeking reliable Night Shift Call Center Representatives. If you are a problem-solver who thrives in a dynamic environment and wants to start working immediately, we want to meet you.
Join a company that values your time, offers competitive pay, and provides a comprehensive benefits package including health insurance and paid time off.
Responsibilities
- Handle a high volume of inbound and outbound calls during night shift hours.
- Provide exceptional customer service by resolving inquiries regarding products, billing, and technical support.
- Document all customer interactions and transactions accurately in the CRM database.
- Identify customer needs and suggest appropriate solutions or upsell opportunities.
- Collaborate with team leads to ensure quality assurance standards are met.
- Manage difficult customer situations with patience, empathy, and professionalism.
Qualifications
- High school diploma or GED required; prior call center experience is a plus.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong verbal communication skills with a clear and professional speaking voice.
- Proficient computer skills and ability to navigate multiple software applications quickly.
- Ability to work independently with minimal supervision.
- Must be a US Citizen or authorized to work in the US.