Job Description
Join ConnectCare Solutions as a Night Shift Call Center Representative in Dallas, TX! We're seeking motivated individuals to provide exceptional customer support while enjoying competitive pay and comprehensive paid training. This role offers career growth opportunities in a dynamic team environment, perfect for those seeking stable night shift hours with no prior experience required. Enjoy our modern downtown facility, performance bonuses, and flexible scheduling options.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues, billing questions, and service disruptions efficiently
- Maintain detailed customer interaction records in CRM systems
- Meet/exceed key performance metrics (AHT, CSAT, FCR)
- Collaborate with team leads to improve service quality
- Participate in ongoing training sessions to enhance product knowledge
- Adhere to strict security protocols for customer data handling
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (Windows, CRM systems)
- Flexibility to work 10 PM - 6 AM shifts (Sunday-Thursday)
- Positive attitude with customer-first mindset
- No experience necessary – paid training provided
- Valid Texas ID or driver's license