Job Description
Join our dynamic team at Apex Customer Solutions for an exclusive hiring event targeting night shift call center professionals! We're seeking motivated individuals to deliver exceptional customer support from our Colorado Springs facility. Enjoy competitive pay, comprehensive benefits, and a supportive environment designed for career growth. This is your opportunity to launch or advance your customer service career with a leading industry provider.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for quality and efficiency
- Collaborate with team members to improve service delivery
- Adhere to compliance and security protocols
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Strong communication and problem-solving skills
- Ability to work flexible night shifts (10pm-6am)
- Proficient with Microsoft Office and CRM software
- Typing speed of 35+ WPM
- Positive attitude under pressure
- Must pass background check and drug screen