Job Description
Join GlobalConnect Solutions' dynamic call center team in Miami and launch your career in customer service excellence! We're hosting an exclusive hiring event for dedicated Night Shift representatives ready to deliver exceptional support to our global clientele. Enjoy competitive pay, comprehensive benefits package, and a supportive team environment designed for growth. This is your opportunity to work with Fortune 500 clients while advancing your professional skills in a fast-paced, tech-enabled setting. Immediate openings available with flexible scheduling options.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and account-related issues using CRM systems
- Document interactions accurately in Salesforce and maintain client records
- Meet/exceed performance metrics for call volume, resolution time, and CSAT
- Collaborate with team leads to escalate complex cases and improve processes
- Participate in ongoing training to enhance product knowledge and soft skills
- Adhere to strict data security protocols and compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or call center experience
- Strong typing skills (40+ WPM) and proficiency with MS Office Suite
- Exceptional communication skills in both English and Spanish
- Ability to work flexible schedules including weekends and holidays
- Proven problem-solving abilities and emotional intelligence
- Background check and drug screen required
- Reliable transportation to our Miami facility