Job Description
Join our dynamic team at CustomerConnect Solutions as a Local Customer Service Representative in Albuquerque, NM! We're seeking passionate individuals to deliver exceptional support to our community. This part-time role offers immediate start and flexible scheduling, perfect for students or professionals seeking work-life balance. Enjoy competitive pay, comprehensive training, and a supportive environment where your voice matters. Help us redefine local customer service excellence while growing your career in one of America's most vibrant cities.
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues efficiently
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with team members to share insights and improve service quality
- Meet performance metrics including resolution rates and customer satisfaction scores
- Stay updated on product knowledge and company policies through ongoing training
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or call center experience
- Exceptional verbal/written communication skills in English
- Proficiency with Microsoft Office and CRM platforms
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts including evenings/weekends
- Valid U.S. work authorization and reliable transportation