Job Description
Are you ready to kickstart your career in customer service? PrimeConnect Solutions is hosting a massive Hiring Event for Night Shift Call Center Representatives in Kansas City, MO. We are looking for driven individuals to join our high-performing team and deliver exceptional support to our clients.
Whether you are an experienced professional or entering the workforce for the first time, we provide the training and tools you need to succeed. Don't miss this opportunity to join a growing company with a focus on employee growth and stability.
What We Offer:
- Starting pay of $18.00/hr with potential for rapid advancement.
- Comprehensive paid training program.
- Modern, climate-controlled work environment.
- Health, dental, and vision insurance options.
- Shift differentials for night work.
Responsibilities
- Manage a high volume of inbound and outbound customer calls with a focus on resolution and customer satisfaction.
- Assist customers with inquiries regarding products, services, billing, and technical support.
- Enter accurate customer data and transaction details into the CRM system in real-time.
- Follow call scripts and quality assurance guidelines to ensure consistent service standards.
- Escalate complex issues to the appropriate supervisors or departments.
- Maintain a professional and positive demeanor while handling difficult or irate customers.
Qualifications
- High school diploma or GED equivalent required.
- Must be available to work night shifts (e.g., 10:00 PM - 7:00 AM or similar rotating shifts).
- Strong verbal communication skills and active listening abilities.
- Basic computer literacy and typing skills (30+ WPM).
- Ability to pass a background check and drug screen.
- Reliable internet connection and a computer (if remote) or willingness to work in-office.