Job Description
Join CityConnect Solutions as a Local Customer Service Representative and become the heart of our community-focused operations! We're seeking passionate individuals to deliver exceptional support to Washington DC residents while building rewarding careers. Our full-time position offers competitive pay, comprehensive benefits, and growth opportunities within a dynamic team environment.
Responsibilities
- Handle inbound/outbound calls and digital communications from local customers with empathy and professionalism
- Resolve inquiries regarding services, billing, and account management within SLA targets
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to address complex customer issues
- Participate in community outreach initiatives to enhance local engagement
- Identify process improvement opportunities to enhance service quality
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year customer service or call center experience
- Proficiency with CRM software and MS Office suite
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including evenings/weekends
- Bilingual (English/Spanish) certification highly desirable
- Valid DC work authorization and clean background check