Job Description
Join our award-winning team at CityConnect Solutions for an exclusive Night Shift Call Center Hiring Event! We're seeking dynamic professionals to deliver exceptional customer support while enjoying premium compensation and flexible scheduling. This role offers accelerated career growth, comprehensive benefits, and a vibrant team culture in the heart of San Francisco.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and efficiency
- Resolve billing, technical, and service issues using CRM systems
- Meet/exceed performance metrics including CSAT and AHT targets
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with cross-functional teams for complex escalations
- Participate in ongoing training programs for product knowledge
Qualifications
- Minimum 1 year customer service/call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to thrive in high-pressure, fast-paced environments
- Flexible schedule including weekends/holidays
- High school diploma or equivalent (college degree a plus)