Job Description
Are you looking for immediate employment with a top-tier team? Apex Customer Solutions is currently holding a Hiring Event for our Night Shift operations in Houston, TX.
We are expanding our national footprint and are actively recruiting dedicated individuals to join our team. While we have exciting opportunities across the country, including careers in Florida, this event focuses on our high-volume Houston hub. We offer a modern, supportive environment and a clear path for advancement.
Key Benefits:
- Pay: Competitive hourly rate of $18.00 - $24.00.
- Start: Immediate availability for the right candidates.
- Shift: Night shifts available with flexible scheduling options.
- Growth: Paid training and internal promotion opportunities.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat with a focus on resolution.
- Manage high call volumes while maintaining a calm and professional demeanor.
- Accurately input data and update customer account information in the CRM system.
- Follow established scripts and quality assurance guidelines to ensure compliance.
- Resolve complex customer issues and escalate them to supervisors when necessary.
- Collaborate with the team to meet daily performance and productivity goals.
Qualifications
- High school diploma or GED is required.
- Must be at least 18 years of age.
- Excellent verbal communication and active listening skills.
- Basic computer proficiency and typing speed (35+ WPM).
- Ability to work rotating night shifts (including weekends and holidays).
- Previous customer service experience is a plus but not required for this event.