Job Description
Join our award-winning customer service team in Kansas City! We're urgently hiring dedicated Night Shift Call Center Representatives for immediate start. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. No experience required – we provide paid training! Work in a climate-controlled facility with free parking and modern amenities. This is your chance to launch a rewarding career in customer service with a company that values growth and work-life balance.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Ability to work nights (10 PM - 6 AM)
- Basic computer proficiency
- Customer-focused mindset
- Reliable transportation to Kansas City location
- Pass background check and drug screen
- Must be available for immediate start (within 3 days)