Job Description
Join Memphis Customer Solutions as a Local Customer Service Representative and kickstart your career in a dynamic, supportive environment! We're hiring passionate individuals in Memphis, TN with paid training to deliver exceptional service to our community. Enjoy full-time benefits, competitive pay, and growth opportunities while making a real impact locally. No prior experience required – we provide comprehensive training to set you up for success. Apply today and become part of our award-winning team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently while maintaining positive customer relationships
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service processes
- Meet performance metrics for call quality and resolution time
- Participate in ongoing training and development programs
- Support cross-functional projects as needed
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and problem-solving skills
- Ability to work in a fast-paced team environment
- Basic computer proficiency with MS Office Suite
- Customer service experience (paid or volunteer)
- Positive attitude and patience when handling difficult situations
- Reliable transportation to our Memphis office
- Must pass background check and drug screening