Job Description
Join our award-winning call center team in San Antonio and kickstart your career with immediate opportunities! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support to our diverse clientele. Enjoy competitive pay, comprehensive training, and a dynamic team environment while working flexible overnight hours. This is your chance to grow professionally with a company that invests in its people.
Our state-of-the-art facility offers modern amenities, free parking, and a supportive culture focused on work-life balance. With rapid advancement paths and performance bonuses available, this role is perfect for motivated individuals seeking long-term stability in the thriving San Antonio job market.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products, services, and accounts
- Maintain detailed customer records in CRM systems
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to address escalated issues
- Participate in ongoing training programs to enhance skills
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent verbal communication and active listening abilities
- Ability to work independently during overnight shifts
- Flexible schedule availability including weekends/holidays
- Background check and drug screen required
- Spanish fluency highly preferred