Job Description
Join Nashville's premier customer experience hub! NexaConnect Solutions is seeking dynamic Night Shift Call Center Representatives to deliver exceptional service while our city sleeps. This immediate-start opportunity offers competitive pay, comprehensive benefits, and a supportive environment for career growth. As a key member of our 24/7 operations team, you'll resolve inquiries with empathy and efficiency—making a tangible impact on customer satisfaction.
Why Join Us? Flexible scheduling, paid training, advancement opportunities, and a team-oriented culture that values your work-life balance. Earn while you learn with our structured career ladder!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Maintain detailed documentation in CRM systems with 99% accuracy
- Meet/exceed KPIs: Average Handle Time (AHT), Customer Satisfaction (CSAT), and First Contact Resolution (FCR)
- Collaborate with team leads to escalate complex issues efficiently
- Participate in ongoing training to master product knowledge and communication techniques
- Uphold company policies and data security protocols at all times
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to thrive in a fast-paced, metrics-driven environment
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving abilities and emotional intelligence
- Flexibility to work nights (10 PM - 6 AM) and weekends
- Reliable transportation and consistent attendance