Job Description
Join our award-winning call center team in Kansas City, MO and launch your career with comprehensive paid training! We're seeking motivated Night Shift Customer Service Representatives to deliver exceptional client experiences while working flexible evening hours. No prior experience required – we provide all training needed to succeed in this dynamic role. Enjoy competitive pay, career advancement opportunities, and a supportive team environment focused on your growth. Apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve service delivery
- Adhere to company protocols and compliance standards
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to work independently and in team settings
- Basic computer proficiency (typing 30+ WPM)
- Flexible schedule availability (nights, weekends, holidays)
- Positive attitude and problem-solving mindset
- No experience necessary – paid training provided