Job Description
Join our award-winning customer service team and launch your career in healthcare support! ConnectCare Solutions is seeking enthusiastic individuals with no prior experience to provide exceptional service to our clients across Florida and New York. We offer comprehensive training, flexible scheduling, and immediate start opportunities. If you're a compassionate communicator ready to make an impact, apply today!
Responsibilities
- Handle inbound/outbound calls and emails from clients across FL and NY
- Resolve customer inquiries using our proprietary CRM system
- Document interactions accurately in compliance with HIPAA standards
- Collaborate with healthcare providers to ensure seamless service delivery
- Meet daily performance metrics for call volume and resolution time
- Participate in ongoing training to enhance product knowledge
- Maintain professional demeanor during high-pressure situations
Qualifications
- No experience required – comprehensive training provided
- High school diploma or equivalent (GED accepted)
- Strong verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Empathetic approach to customer problem-solving
- Reliable internet connection for remote work options
- Flexibility to work rotating weekends and holidays
- Passion for helping others in healthcare settings