Job Description
We are currently hosting a Hiring Event for our state-of-the-art call center in Memphis, TN. Join a rapidly growing team offering competitive pay and night shift flexibility. As part of our expanding operations across Virginia and Tennessee, we are looking for driven individuals to deliver exceptional customer experiences.
Why Apply?
- Competitive Pay: Earn between $15.00 - $18.00 per hour.
- Flexible Scheduling: Night shift opportunities available immediately.
- Benefits: Health insurance, paid time off, and career growth.
Don't miss this chance to jumpstart your career in customer service. Apply today for our on-site hiring event!
Responsibilities
- Manage high-volume inbound and outbound calls with a focus on customer satisfaction and retention.
- Resolve customer inquiries, issues, and complaints efficiently and professionally.
- Provide accurate information regarding products, services, and account details.
- Document all customer interactions and transactions accurately in the CRM system.
- Identify opportunities to upsell or cross-sell products based on customer needs.
- Collaborate with team leads and quality assurance to meet performance metrics.
Qualifications
- High school diploma or GED required.
- Previous experience in a call center or customer service environment is preferred but not required.
- Must be available to work night shifts (e.g., 10:00 PM - 7:00 AM).
- Strong verbal communication skills and active listening abilities.
- Proficient in Microsoft Office Suite and typing speed of 35+ WPM.
- Reliable computer and internet connection for remote or hybrid options.