Job Description
Join NexaCall Solutions, a leading customer experience provider, and kickstart your career in our dynamic night shift call center team. We're seeking motivated professionals to deliver exceptional service while enjoying competitive pay, comprehensive benefits, and a supportive work environment. Our Nashville operations offer immediate start opportunities with growth potential into team leadership and specialized roles. Experience our commitment to work-life balance with flexible scheduling options and recognition programs for top performers.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve technical issues, billing concerns, and service disruptions using CRM systems
- Meet/exceed performance metrics including call quality, resolution time, and customer satisfaction
- Document interactions accurately and maintain detailed case notes in Salesforce
- Collaborate with technical support and escalation teams for complex issue resolution
- Participate in ongoing training to master product knowledge and communication techniques
- Contribute to continuous improvement initiatives through feedback and suggestions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or call center experience
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office Suite
- Excellent verbal communication and active listening abilities
- Ability to multitask in fast-paced environment with minimal supervision
- Flexible schedule availability including weekends and holidays
- Basic troubleshooting skills for common technical issues
- Positive attitude with problem-solving mindset