Job Description
Join our award-winning call center team in Portland, Ohio! We're seeking dedicated Night Shift Representatives with paid training to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and a supportive culture focused on growth. No experience required – we provide all training!
Why Join Us?
- Comprehensive paid training program
- Competitive hourly wage + night shift differential
- Health, dental, and vision benefits
- Tuition reimbursement opportunities
- Career advancement pathways
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries regarding products/services using CRM tools
- Document interactions accurately in customer databases
- Meet performance metrics (call quality, resolution times)
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency (typing, navigation)
- Flexibility to work nights (10 PM - 6 AM)
- Positive attitude with customer-first mindset
- No prior experience necessary – training provided!