Job Description
Join our award-winning customer support team in Kansas City, MO! We're seeking motivated Night Shift Call Center Representatives with exceptional communication skills. No experience required – we provide comprehensive paid training to launch your career in customer service. Enjoy competitive pay, flexible scheduling, and a supportive team environment. If you're a night owl with a passion for helping others, apply today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (required)
- Strong verbal communication and active listening skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency and typing skills (30+ WPM)
- Reliable transportation for night shift hours (10 PM - 6 AM)
- Customer service experience preferred (not required)
- Must pass background check and drug screening