Job Description
Join our elite night shift team in Kansas City, MO and launch your career with industry-leading paid training! Global Communications Solutions is seeking dedicated professionals to deliver exceptional customer service during our peak evening hours. As a Night Shift Call Center Representative, you'll gain invaluable skills while earning competitive compensation with growth opportunities. Our comprehensive training program ensures success for all team members, regardless of experience level. Enjoy a supportive team environment, performance bonuses, and benefits including health insurance and retirement plans.
What We Offer:
- Comprehensive 4-week paid training program ($15/hr during training)
- Competitive hourly wage ($16-$22) plus performance incentives
- Health, dental, and vision insurance options
- 401(k) with company matching
- Advancement opportunities to team lead/supervisor roles
- Commuter benefits and flexible scheduling
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions and update CRM systems with accurate details
- Meet/exceed performance metrics including call handling time and CSAT scores
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge and soft skills
- Maintain strict confidentiality of customer data and company information
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 6 months customer service or call center experience preferred
- Strong typing skills (minimum 35 WPM) and computer proficiency
- Excellent verbal communication and active listening abilities
- Ability to work independently in a fast-paced environment
- Flexibility to work nights (10 PM - 7 AM) and weekends as needed
- Reliable transportation and consistent attendance record