Job Description
Join our award-winning call center team in Philadelphia and launch your career with comprehensive paid training! We're seeking motivated Night Shift Customer Service Representatives to deliver exceptional support while enjoying competitive pay, flexible scheduling, and advancement opportunities. No experience necessary – we provide all training needed to succeed. Work in a modern, supportive environment with performance bonuses and career growth paths.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory requirements
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency (Windows, email, CRM software)
- Flexible availability for night shifts (10 PM - 6 AM)
- Positive attitude and customer-focused mindset
- Reliable transportation to our Philadelphia facility