Job Description
Are you looking for a stable career opportunity with paid training and a competitive night shift schedule? Apex Contact Solutions is seeking dynamic individuals to join our elite team in Sacramento. We pride ourselves on delivering top-tier customer service and offer a pathway for rapid career growth.
In this role, you will serve as the primary point of contact for our valued clients, ensuring their inquiries are resolved efficiently and professionally. We value your potential and are committed to providing the resources you need to excel.
Responsibilities
- Manage a high volume of incoming and outgoing calls with a focus on customer satisfaction and retention.
- Assist customers with billing inquiries, product information, and technical troubleshooting.
- Document all interactions accurately within our CRM system.
- Resolve escalated customer issues by collaborating with the technical support team.
- Identify opportunities to cross-sell or upsell relevant services to enhance the customer experience.
- Maintain up-to-date knowledge of company policies, procedures, and product updates.
- Adhere to quality assurance standards and call scripts during every interaction.
Qualifications
- High school diploma or GED is required.
- Previous customer service or call center experience is a plus, but we provide comprehensive training.
- Excellent verbal communication skills and a professional telephone manner.
- Proficiency with MS Office applications and computer navigation.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Must be legally authorized to work in the United States.