Job Description
Are you looking for a rewarding career with a competitive pay rate and paid training? Apex Support Solutions is currently hiring dedicated individuals for our Night Shift Call Center team in Kansas City, MO.
We offer a supportive environment, comprehensive benefits, and the opportunity to grow your career from home or at our local office. Whether you are an experienced professional or just starting out, we provide the tools you need to succeed.
Why Join Us?
- Paid Training: No experience required – we teach you everything you need to know.
- Flexible Schedule: Night shift availability (various shifts available).
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Remote & Local Options: Work from the comfort of your home or join us at our Kansas City facility.
About the Role
As a Call Center Representative, you will be the voice of our brand, assisting customers with inquiries, resolving issues, and providing top-tier service.
Responsibilities
- Handle a high volume of inbound and outbound customer calls professionally and efficiently.
- Listen to customer concerns and provide accurate information or escalate complex issues to supervisors.
- Utilize CRM software and internal databases to update customer accounts and track interactions.
- Adhere to all call scripts, quality assurance standards, and compliance regulations.
- Collaborate with team leads to optimize call handling times and customer satisfaction scores.
- Maintain a professional demeanor and appearance during shifts.
- Identify opportunities for upselling or cross-selling products/services.
Qualifications
- High school diploma or GED equivalent.
- Basic computer proficiency and typing skills.
- Strong verbal communication and active listening skills.
- Ability to work independently with minimal supervision.
- Reliable internet connection (for remote candidates) or willingness to commute to Kansas City, MO.
- Must be available to work rotating night shifts.
- Pass a background check and drug screen.