Job Description
Are you looking for a rewarding career in customer service with a focus on Night Shift availability? Apex Contact Solutions is expanding our team in Phoenix, AZ, and is accepting applications for remote and on-site representatives. We offer Paid Training, a competitive benefits package, and a clear path for career advancement.
Whether you are based in Phoenix, Arizona, or looking for remote opportunities that cover Florida, we provide the tools and support you need to succeed.
Key Highlights:
- Competitive Compensation: Earn between $18.00 and $22.00 per hour based on experience.
- No Experience Necessary: Comprehensive paid training provided to get you certified.
- Flexible Remote Options: Work from the comfort of your home or join our Phoenix facility.
- Health & Wellness: Medical, dental, and vision insurance available for full-time employees.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries, complaints, and technical issues efficiently.
- Document all customer interactions accurately in our CRM database.
- Follow standard operating procedures and quality assurance guidelines.
- Identify and escalate complex issues to supervisors when necessary.
- Maintain a positive and professional demeanor during peak call volumes.
- Participate in daily team meetings and training sessions.
Qualifications
- High School Diploma or GED is required.
- Excellent verbal communication skills and a friendly phone voice.
- Basic computer proficiency and ability to navigate multiple screens simultaneously.
- Must be available to work night shifts, including weekends and holidays.
- Reliable high-speed internet connection (for remote roles).
- Ability to pass a background check and drug screening.