Job Description
Join the Team That Cares. Are you looking for a stable, rewarding career with a company that invests in your success? Zenith Call Centers is currently hiring Night Shift Call Center Representatives in Portland, Ohio. We are committed to providing exceptional customer experiences and offer paid training to ensure you are fully prepared for your role.
As a Night Shift Representative, you will be the voice of our brand, helping our valued customers resolve inquiries and find solutions. Whether you are an experienced professional or new to the industry, our structured training program will set you up for success in a supportive and dynamic environment.
Why Choose Us?
- Paid Training: No experience needed—we teach you everything.
- Night Shift Flexibility: Perfect for night owls looking for a great schedule.
- Competitive Pay: Earn $18.00 - $24.00 per hour based on performance.
- Modern Facility: Work in a clean, professional environment.
Responsibilities
- Manage a high volume of inbound and outbound customer calls during night shifts.
- Provide accurate, friendly, and professional customer service solutions.
- Listen to customer concerns and resolve issues efficiently using established scripts and guidelines.
- Maintain detailed and accurate records of all customer interactions within the CRM system.
- Escalate complex issues to supervisors when necessary to ensure customer satisfaction.
- Meet daily and monthly performance metrics regarding call quality and handling time.
Qualifications
- High school diploma or GED equivalent required.
- Must be available to work night shifts, including weekends and holidays.
- Strong verbal communication skills with a clear and professional phone manner.
- Basic computer literacy and typing skills (40+ WPM).
- Reliable internet connection (if remote work is available).
- Ability to remain calm and patient under pressure.