Job Description
Join our dynamic team at ConnectCare Solutions as a Night Shift Call Center Representative! We're hosting an exclusive hiring event for motivated individuals seeking rewarding careers in San Diego's thriving customer service sector. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for growth. Perfect for night owls and career changers looking to make an impact!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and security guidelines
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to type 40+ WPM with accuracy
- Proficient in Windows OS and CRM software
- Flexible availability for overnight shifts (11 PM - 7 AM)
- Bilingual (Spanish/English) a plus