Job Description
Are you ready to advance your career in customer service?
We are a leading provider of BPO services, currently seeking dedicated professionals to join our Night Shift team in Dallas, Texas. We offer an immediate start for the right candidates who thrive in a fast-paced environment.
Join us and enjoy competitive pay, comprehensive benefits, and a supportive team culture designed for your success.
Responsibilities
- Manage high-volume inbound and outbound customer calls with a focus on resolution.
- Assist customers with inquiries regarding products, services, and account information.
- Resolve complex issues by researching policies and procedures while maintaining a positive tone.
- Document all customer interactions accurately in the CRM system.
- Collaborate with team leads to improve service metrics and quality scores.
Qualifications
- High school diploma or GED required.
- Previous experience in a call center or customer service role is preferred but not mandatory for high performers.
- Excellent verbal communication and active listening skills.
- Must be available to work flexible night shift schedules.
- Reliable internet connection and computer literacy.