Job Description
Join our award-winning call center team and launch your customer service career! We're seeking motivated part-time agents to handle inbound calls for major Florida-based clients. No experience required – we provide comprehensive paid training to ensure your success. Enjoy flexible scheduling, competitive pay, and a supportive team environment while making a difference in customers' lives.
Our modern Charlotte facility offers a collaborative atmosphere with state-of-the-art technology. As a part of our growth, we're expanding our Florida client support team and need dedicated individuals ready to learn and excel. This is an ideal opportunity for students, career changers, or anyone seeking flexible work with advancement potential.
Responsibilities
- Handle inbound customer inquiries regarding Florida-based services with empathy and professionalism
- Accurately document interactions in CRM systems while maintaining data integrity
- Resolve issues efficiently using established protocols and escalation procedures
- Meet key performance metrics including call quality and resolution targets
- Participate in ongoing training sessions to enhance product knowledge and skills
- Collaborate with team members to maintain consistent service standards
- Adhere to all compliance requirements for client data handling
Qualifications
- High school diploma or equivalent (required)
- Strong verbal communication skills with clear articulation
- Ability to navigate multiple computer systems simultaneously
- Previous customer service experience preferred but not required
- Comfortable working in a fast-paced call center environment
- Reliable internet connection for remote work components
- Availability to work evenings/weekends based on client needs
- Passion for helping others and problem-solving mindset