Job Description
Join Houston Connect Solutions for a dynamic night shift call center career! We're hosting a hiring event to fill critical customer support roles in our Texas operations. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in a fast-paced environment designed for growth. Perfect for night owls seeking stability and impact!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team leads to improve service protocols
- Participate in ongoing training for product updates
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong typing skills (40+ WPM)
- Ability to work flexible night shifts (10 PM - 6 AM)
- Proficiency with Microsoft Office and CRM software
- Clear communication in English (bilingual Spanish a plus)
- Pass background check and drug screening