Job Description
Join Memphis Connect Solutions for exciting night shift call center opportunities! We're hosting a exclusive hiring event for dedicated professionals seeking stable careers with growth potential. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Perfect for night owls and those seeking work-life balance with daytime availability. Don't miss this chance to launch your career in customer service excellence!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, complaints, and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team leads to improve service quality
- Participate in ongoing training programs
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Strong communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with CRM software
- Reliable transportation for night shifts (10 PM - 6 AM)
- Positive attitude and problem-solving mindset
- Ability to pass background check and drug screen