Job Description
Join our elite night shift team at GlobalConnect Solutions! We're seeking passionate Customer Service Specialists to deliver exceptional support during peak evening hours. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture in the heart of San Francisco. Our hiring event offers immediate interviews and same-day offers for qualified candidates. Transform your career with us today!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and efficiency
- Resolve technical issues using CRM systems and knowledge bases
- Meet/exceed daily performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with team leads to improve service quality
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- 1+ years call center or customer service experience
- Typing speed of 40+ WPM with 95% accuracy
- Proficiency in CRM platforms (Salesforce preferred)
- Strong problem-solving and conflict resolution skills
- Ability to work independently in a fast-paced environment
- Flexibility to work weekends/holidays as needed