Job Description
Join GlobalConnect Solutions as a Night Shift Call Center Specialist in Kansas City, MO! We're seeking motivated individuals to deliver exceptional customer support during evening hours. Enjoy comprehensive paid training, competitive compensation, and opportunities for career advancement. Our modern facility offers a supportive environment with performance-based incentives and flexible scheduling options. Become part of our award-winning team dedicated to excellence in customer experience.
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries, troubleshoot issues, and process transactions accurately
- Document interactions in CRM systems with precision and attention to detail
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to share best practices and improve processes
- Adhere to compliance protocols and security guidelines for sensitive data
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or call center experience
- Exceptional communication and active listening skills
- Ability to type 35+ WPM with high accuracy
- Comfortable working independently during night shifts (10 PM - 6 AM)
- Proficient with CRM software and multitasking in fast-paced environments
- Strong problem-solving abilities and emotional resilience