Job Description
Join our award-winning call center team and launch your career in customer service excellence! Apex Global Solutions is seeking dynamic Night Shift Call Center Specialists to deliver world-class support from our Columbus, OH hub. This immediate-start opportunity offers competitive pay, comprehensive benefits, and growth potential in a fast-paced, supportive environment. If you're a night owl with exceptional communication skills and a passion for helping others, this is your chance to thrive!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve complex inquiries, troubleshoot technical issues, and process transactions
- Document interactions accurately in CRM systems while maintaining data integrity
- Meet/exceed KPIs including call handling time, resolution rates, and CSAT scores
- Collaborate with team leads to implement process improvements
- Adhere to compliance protocols for sensitive information handling
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Proficient in typing (40+ WPM) and multitasking
- Ability to work independently during night shifts (11 PM - 7 AM)
- Basic CRM software knowledge (Salesforce/Zendesk)