Job Description
Join ConnectSphere Solutions and launch your career in customer service with our immediate night shift openings! We're seeking dedicated professionals to deliver exceptional support experiences from our state-of-the-art Columbus facility. Enjoy competitive compensation, comprehensive benefits, and a dynamic team environment designed for growth. Night shift premiums apply – earn while others sleep!
Why Join Us?
- Immediate start – no waiting periods
- Comprehensive training program
- Health, dental, and vision insurance
- Tuition reimbursement opportunities
- Career advancement pathways
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using proprietary CRM systems
- Document interactions accurately in Salesforce database
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with cross-functional teams for complex escalations
- Maintain HIPAA/GDPR compliance standards
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Proficiency with Windows OS and MS Office Suite
- Ability to type 40+ WPM with 95% accuracy
- Flexible schedule availability (11 PM - 7 AM)
- Basic troubleshooting knowledge for telecom/internet issues
- Positive attitude under pressure