Job Description
Join our award-winning call center team and launch your career with industry-leading training! We're seeking motivated Night Shift Customer Service Specialists for our Indianapolis hub. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in a dynamic 24/7 support environment.
What We Offer:
- 2-week paid training program with certification
- Shift differential for night hours (+$2/hr)
- Health, dental, vision insurance after 60 days
- Tuition reimbursement and career development paths
- Recognition programs and monthly performance bonuses
Responsibilities
- Handle high-volume inbound/outbound customer calls with empathy and professionalism
- Resolve billing, technical, and account inquiries using CRM systems
- Document interactions and maintain accurate call records
- Meet/exceed KPIs for resolution time, first-call resolution, and customer satisfaction
- Collaborate with support teams to resolve complex issues
- Participate in continuous improvement initiatives
- Maintain compliance with security protocols and company policies
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 6 months customer service or call center experience
- Strong verbal/written communication skills
- Ability to type 40+ WPM with basic computer proficiency
- Flexible schedule availability (10pm-6am, weekends as needed)
- Problem-solving mindset with attention to detail
- Passion for helping others and delivering exceptional service