Job Description
Join our elite night team as a Chat Support Specialist in Chicago! ConnectServe Solutions is seeking tech-savvy communicators to deliver exceptional customer service through live chat channels. This full-time night shift position offers immediate start and competitive compensation for dedicated professionals ready to thrive in a dynamic remote environment.
As a key member of our 24/7 support infrastructure, you'll resolve complex inquiries with precision while maintaining our industry-leading satisfaction metrics. We provide comprehensive training and career advancement opportunities for high performers.
Responsibilities
- Deliver real-time chat support for B2B SaaS clients
- Resolve technical issues and product inquiries
- Maintain detailed interaction records in CRM systems
- Collaborate with Tier 2 engineers for escalations
- Adhere to SLA response time standards
- Contribute to knowledge base documentation
- Participate in quality assurance reviews
Qualifications
- Minimum 1 year chat support experience
- 60+ WPM typing accuracy
- Proficient in Zendesk/Intercom platforms
- Exceptional written communication skills
- Ability to multitask across 3+ concurrent chats
- Experience with SaaS products preferred
- Available for 11 PM - 7 AM CST shifts
- High-speed home internet required