Job Description
Join our elite customer support team as a Night Shift Chat Support Agent! GlobalTech Solutions is seeking dedicated professionals to provide exceptional real-time assistance via chat to our global clientele. This full-time night shift position offers competitive compensation, comprehensive benefits, and opportunities for career advancement. Our Fort Worth hub fosters a collaborative environment where your problem-solving skills shine. As a key member of our 24/7 support ecosystem, you'll be instrumental in enhancing customer satisfaction and resolving technical inquiries efficiently. Apply today for our upcoming hiring event!
Responsibilities
- Deliver real-time chat support to resolve customer inquiries, technical issues, and billing concerns
- Maintain detailed documentation of interactions in CRM systems with 99% accuracy
- Collaborate with cross-functional teams to escalate complex technical problems
- Proactively identify opportunities to improve customer experience workflows
- Adhere to strict SLA metrics while maintaining empathy-driven communication
- Participate in weekly training sessions to master new products and tools
- Monitor chat queues during peak hours to ensure <30-second response times
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years experience in live chat or digital customer support
- Exceptional typing speed (60+ WPM) with 95%+ accuracy
- Proficiency in CRM platforms (Zendesk, Salesforce, or similar)
- Ability to multitask across 3-4 concurrent chat sessions
- Strong problem-solving skills with technical aptitude
- Available to work 8-hour shifts between 10 PM - 8 AM CT
- Excellent written communication with neutral accent proficiency