Job Description
Join ConnectLocal Solutions for our exclusive night shift chat support hiring event in Indianapolis! We're seeking dedicated professionals to deliver exceptional customer service through digital channels while our city sleeps. This role offers competitive pay, comprehensive benefits, and growth opportunities in a dynamic tech environment. Perfect for night owls who thrive in fast-paced digital conversations!
Why Join Us?
- Weekly pay with performance bonuses
- Free premium health insurance
- Tuition reimbursement program
- Flexible scheduling options
Responsibilities
- Resolve customer inquiries via live chat in real-time
- Maintain detailed case documentation in CRM systems
- Collaborate with tier-2 support for complex escalations
- Adhere to SLA metrics for response and resolution times
- Identify opportunities for process improvements
- Participate in monthly training sessions
- Support multiple product lines across digital platforms
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Exceptional written communication skills
- Ability to type 50+ WPM with 98% accuracy
- Proficient with Zendesk/Gorgias platforms
- Reliable internet connection for remote work
- Availability to work 11 PM - 7 AM EST
- Basic troubleshooting for software/hardware issues