Job Description
Join DenverTech Support Services as a Night Shift Chat Support Agent and launch your career in customer service! We're seeking dedicated professionals to provide exceptional remote chat support during evening hours. No experience required – we offer comprehensive paid training to prepare you for success. Enjoy competitive pay, flexible scheduling, and a supportive team environment while helping clients resolve technical issues with confidence. This is your opportunity to grow professionally while making a real impact in the Denver tech community.
Responsibilities
- Deliver timely, accurate chat support for customers across multiple platforms
- Document interactions and resolve issues following established protocols
- Collaborate with team members to escalate complex technical problems
- Maintain detailed knowledge base of products and services
- Adhere to SLA targets and quality assurance standards
- Participate in ongoing training sessions to enhance skills
- Support continuous improvement of support processes
Qualifications
- High school diploma or equivalent required
- Exceptional written communication skills
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving and critical thinking abilities
- Comfortable working independently during night shifts
- Basic computer proficiency with internet navigation
- Customer service mindset with empathy and patience
- Must pass background check and drug screening